How to Remove Google Reviews From Your Website
Negative reviews can make it hard for your business to attract new customers. They can also damage your reputation, which is why you want to remove them as quickly as possible.
Google doesn’t provide a way for businesses to delete reviews themselves, but there are several ways to report them and get them taken down. Here are the steps you need to follow.
1. File a legal removal request
If you have received a bad review that is clearly against Google policies, you can file a legal removal request. However, this requires you to provide Google with specific information, such as the URL of the review, your contact information, and a statement that you are the rightful owner of the business mentioned in the review.
You can also flag a review you believe is against the policy, which will send it to Google for a manual review. You can then submit a brief explanation of how you feel the review violates the policy.
Google reviews are important for business owners, as they help attract new customers and build trust with them. However, some reviews can be annoying or damaging to your brand’s image.
2. Appeal to your customers
Sometimes, your customers will leave a negative review of your business on Google without your knowledge. It may be because they experienced a faulty product, a bad customer service experience, or something else that negatively impacted their experience with your company.
When you receive a negative review, respond to it quickly and courteously. This will show your customers that you take their feedback seriously and are working to fix it.
Ideally, you’ll also be able to resolve the issue so that the customer doesn’t return to write another review. However, this isn’t always possible.
If your customers keep leaving reviews about the same issue, it’s time to make some changes. This could include changing the products or improving the customer service.
3. Keep calm and carry on
Reviews are an online form of “word-of-mouth,” influencing potential customers before they even visit your business or see the services you offer.
However, not every review is positive. A few may be misleading, malicious or violate Google’s guidelines for review content.
The most effective way to remove these negative reviews is to flag them as spam and report them to Google. This sends a signal to their team that they should take a look at the content and decide whether it should be removed.
You can also try to politely ask a negative reviewer to edit their content and change it to something more favourable. This will show future potential customers that you’re trying to fix the problem as quickly as possible.
4. Report the review to Google
Google is an invaluable tool for businesses, but it can also be a nightmare when it comes to negative reviews. Customers aren’t always honest with each other online, and shady competitors may try to spread bad reviews about your business.
One way to fight this is by flagging inappropriate reviews on your Google My Business page. In most cases, Google deletes reviews that violate its policies.
For example, it doesn’t tolerate spam, off-topic content, conflict of interest, profanity, or discrimination or hate speech.
In addition, it does not tolerate personal information in reviews.
This means that if a review includes a customer’s personal information or a complaint about you, it’s a good idea to report the review to Google and let them know about it.
Unfortunately, it can take several days for Google to review your request. However, it’s still worth checking the status of your request regularly.